What are our customer saying
made an enquiry about arranging a funeral with Fenix Funeral, and from my initial enquiry, they call me straight away and after talking on the phone, I asked if it was possible for someone to come and see me as I have never had to plan a funeral before and completely stressed out, Stephen Semple arrived and was so understanding and knowledgeable, he made me feel so reassured and explained everything to me so I had a complete understanding of what happens and thought you are the person and company to use, he was in constant contact with me and explained ever step, he conducted the service and it was totally what we wanted. I had every faith in using Stephen, that he didn’t disappoint at all.
Liz and melon is were exception at helping us sort our service out. The gentlemen who led the celebration Stephen was also so warm and fit for occasion.
Stephen Semple was an absolute pleasure to work with. Made the process smooth and easy and felt like our personal champion through out the whole thing.
His service was touching and left us feeling much better about the funeral.
Also very affordable and communicative.
The whole team were great
Stephen Semple was a wonderful person to work with in my uncle funeral. He helped us in all process by explaining to us all details of the funeral. Preparing us for unexpected things that could happened. After all complications and changing of plans he still got it right in the end. I thank him for his patience and support.
Carlos Carvalho
All the people we encountered were compassionate, knowledgable and kind. We would like to give special praise to T and Stephen who were with us every step of the journey.
At such a difficult time they were always available to us and responsive to all of our needs. They treated us like family. Mary and Bill Keena
It is never easy planning a funeral especially if it is one's Mother. Stephen Semple was absolutely brilliant. Through out the process he remained just a phone call away. We had an issue with the Coroner's office which Stephen stepped into and resolved instantly. He demonstrated extreme empathy, understanding and sensitivity, giving us ample time to get back to him with information and details that were required. We had a clear picture of what we wanted on the day and Stephen helped us achieve this vision with such warmth and humanity. It was as if he knew our Mother personally. I cannot express my gratitude and appreciation for Mr Semple's high degree of professionalism which made an otherwise sad occasion a beautiful tribute and celebration of our Mother's life. We are grateful indeed.
Mr Smith
Great service and at a very reasonable price. Stephen the funeral arranger was very dignified and understanding.
kym
Stephen, T and Liz were the dream team. From the very start they helped us to feel at ease in a situation that was overwhelming. Being able to contact them whenever a question surfaced was reassuring. Their regular check ins were authentic and made us feel seen and heard. Above all, they handled our loved one with so much respect that at times it felt as if they knew them personally. Stephen as celebrant was beyond compare. He made the service feel so warm and vibrant - just like our loved one. It was as though a family member was leading the service the connections were so solid. I cannot recommend them enough
Desmond James
During a difficult period I could not thank Fenix Funerals enough and inparticular pastor Stephen Semple. Stephen went over and beyond in making sure the funeral happened on the correct date following tight timescale challenges. His calm approach and level head made me feel at ease and helped to take the stress away. I would most definitely recommend Stephen and Fenix Funerals an excellent example of customer care. Thank you.
shaki atiku
I am impressed with the service received from Fenix Funeral from start to the end. I was attended to in good time at all times during my dealing with the organisation. I felt comfort and compassion when dealing with the representative Stephen. I will recommend Fenix any day. There were moments l got stressed and frustrated and my rep was so understanding, calm and able to calm me down. We arranged appointments for out of hours to suite my commitments and he was always available and prompt. My appreciation to the company.
The Manager Melonie was also great. Showed compassion and am so impressed.
am writing this review mainly for Stephen Semple.
He was a great pleasure to work with during our difficult time.
He made the whole funeral process smooth. He was supportive all the way through since day one.
We had a lot of changes and amendments, but Stephen always found a way how to accommodate our queries.
We used the Fenix service with Stephen Semple from June to September 2022
I have to say Fenix funerals were very good and reasonably priced.
We were given Stephen as our funeral arranger and he came to our home to discuss everything. From the moment we met him we felt at ease. Stephen then mentioned that he was a celebrant so we decided to use him to conduct the cremation ceremony itself.
Stephen kept us updated in the run up to the funeral and guided us through and answered questions as they arose. He also helped arrange a viewing for the family.
The itself day went so well without one single hitch. It was a fantastic celebration of my father’s life and Im sure my dad would have loved it himself. Stephen was a great celebrant and everyone I spoke to afterwards said how great he was so thank you once again!
Planning a funeral is a stressful experience at a very upsetting and emotional time. Our funeral organiser, Stephen Semple, made the whole process less painful and distressing. He was always available via email or on the phone, and responded to my queries extremely quickly, even into the evening sometimes. He demonstrated considerable empathy, warmth and kindness, and seemed genuinely to care about the service for my mother. He showed professionalism throughout and the team on the day itself were also very professional and helpful. Thanks very much to Stephen and Fenix for helping me to say goodbye in a special way with a lovely service
My mother died suddenly and we had not decided on a funeral director so we had to look online that day. Fenix have been excellent. Their team who arrived on the day to pick up my mum were very kind. Then Stephen Semple called us and he was our contact for the whole thing. Our experience with Stephen and the Fenix team has been brilliant. Everything progressed very smoothly, and Stephen was incredibly helpful and professional. We filled in the forms that were necessary online/ via email, we had a very useful online meeting with the rest of the family which was great. Stephen kept in touch on the phone and I was able to call and text him whenever I needed to, he was very helpful and supportive throughout. The team who were there on the day of the funeral with the hearse did a great job. Stephen and the Fenix team made it all very easy for us and that has been so helpful at what is a very difficult time. We are very appreciative of their excellent service. Definitely would recommend them.
It was such wonderful to work with Fenix funeral. Stephen was brilliant and so compassionate, polite, understanding and respectful. He wanted the best thing for our mum as if it was his own mum. This touch our family greatly. Communications between us were brilliant as well. Every details were being explained to us. Mum was treated with respect and the funeral parlour was beautiful and a great thank you to the lady who help us dress our mum, she was taking great care of her and wanted her to look beautiful. Will recommend Fenix funeral as we were treated so well.
Fenix Funerals made the process of planning a service as easy as possible with lots of care & compassion. Therese "T" Walker was always on hand to answer questions and help anyway she could and Stephen Semple was the perfect choice for our celebrant, he did such a good job. Overall, would really recommend Fenix for their personal touch and warm & caring approach.
I was impressed by the services provided by Fenix Funeral Ltd. Even though death is scary and when it befalls a loved one it becomes hurtful and very daunting. Pastor Stephen Semple was very accommodating and supportive of me and my family.
I am appreciative of his help and the entire Fenix team.
Stephen, the celebrant was amazing! He guided me through everything, and made suggestions that I had not even thought of. (Especially the flower tribute). I had numerous calls and discussions to make sure he had a good feel about what my Mum was like as a person, so he could make it more personal on the day. Also made sure the phone calls were at convenient times for me, not just 9-5. Very easy to deal with at a tricky time and very professional on the day too. Competitive prices and you purchase a package as opposed to pricing up individual prices
Bud
It was the immense professionalism for me ..The show of love and empathy when dealing with our case and drive and tenacity to deliver what we wanted ..
Our family is in owe of Big Stephen Semple who was our funeral director ...he listened to all our concerns. Treated us with immense care and professionalism when dealing with us He provided us with all the information we needed to make an informed choice and then he went over and above to ensure we got the best service which was also done to fit our budget.. The funeral was a successful event all thanks to Stephen we will never forget how you dealt with our case the show of love the duty of care and tenacity shown towards ensuring we got the best in class service ..Thank you so much Fenix. Should be proud to have Steve as a member of their team because he is a resource that should be valued ..A great asset to your team ...
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My experience with Fenix was good.my first contact on the telephone with Melonie Johansson was so re-assuring that I decided right then to assigned Fenix to arranged my mother’s funeral.
Then Stephen Semple the funeral director continued with the arrangements. He was very compassionate, dedicated was excellent.
Stephen worked with me , guided me and listened to me and carried out my instructions.
My mother’s funeral was excellent.I would recommend Fenix